Privacy Policy
Your privacy matters to us. We're committed to transparent data practices that respect your rights and protect your information while helping you excel in your branding journey.
Who We Are
Excelonpeakondomain is a professional branding and positioning development consultancy based in Taiwan. We help businesses discover their authentic brand voice and develop strategic positioning that resonates with their target markets. This privacy policy explains how we collect, use, and protect your personal information when you interact with our services or visit our website at excelonpeakondomain.com.
Our office is located at No. 141號, Zhongshan St, Caotun Township, Nantou County, Taiwan 542. You can reach us at +886229527922 or [email protected] for any privacy-related questions.
Information We Collect
We collect information to provide better branding services and understand your business needs. Here's what we gather and why:
Information You Provide Directly
- Contact details when you reach out for consultations
- Business information during strategy sessions
- Project requirements and brand preferences
- Feedback and communication through emails or forms
- Payment information for service transactions
Information We Collect Automatically
- Website usage patterns and page interactions
- Device information and browser preferences
- IP address and general location data
- Time spent on different sections of our site
- Referral sources and search terms used
How We Use Your Information
Your information helps us deliver personalized branding solutions and improve our services. We use your data thoughtfully and only for legitimate business purposes.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Providing branding consultations | Contact details, business information | Contract performance |
| Customizing our service approach | Project requirements, preferences | Legitimate interest |
| Processing payments | Payment information, invoicing details | Contract performance |
| Improving website experience | Usage data, device information | Legitimate interest |
| Sending relevant updates | Email address, communication preferences | Consent |
Your Privacy Rights
You have significant control over your personal information. We respect these rights and make it easy for you to exercise them.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in an easy-to-understand format within 30 days.
Update Information
Correct any inaccurate or incomplete information. We want to ensure our records reflect your current details and preferences.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations we may have.
Limit Processing
Restrict how we use your information while we address any concerns you may have about accuracy or processing.
Data Portability
Receive your data in a portable format or have it transferred directly to another service provider where technically feasible.
Withdraw Consent
Stop receiving marketing communications or withdraw consent for other processing activities at any time.
Data Security Measures
We take data security seriously and implement multiple layers of protection to safeguard your information against unauthorized access, alteration, or disclosure.
Our Security Approach
We use industry-standard encryption for data transmission and storage. Our systems are regularly updated and monitored for security vulnerabilities. Access to your information is strictly limited to team members who need it for legitimate business purposes, and all staff receive regular privacy training.
While we implement robust security measures, no system is completely immune to threats. We continuously review and update our security practices to stay ahead of evolving risks. In the unlikely event of a data breach affecting your information, we'll notify you promptly and work to minimize any potential impact.
Data Sharing and Transfers
We don't sell your personal information to third parties. We only share your data when necessary to provide our services or when required by law.
When We Share Information
- With trusted service providers who help deliver our services (design tools, communication platforms)
- When required by Taiwan law or legal processes
- To protect our rights or prevent fraud
- With your explicit consent for specific purposes
Any third parties we work with are carefully vetted and bound by strict confidentiality agreements. They can only use your information for the specific purposes we've outlined and must maintain appropriate security standards.
Data Retention
We keep your information only as long as needed to provide services and meet legal requirements. Different types of information have different retention periods based on their purpose and legal obligations.
Retention Periods
Client project data is typically retained for 7 years after project completion for potential future collaboration and legal compliance. Marketing communications data is kept until you withdraw consent. Website analytics data is aggregated and anonymized after 26 months. Financial records follow Taiwan accounting requirements.
When retention periods expire, we securely delete or anonymize your information. If you request deletion before these periods end, we'll accommodate your request unless we have legitimate legal or business reasons to retain specific information.
International Transfers
As a Taiwan-based consultancy, we primarily process your information locally. However, some of our digital tools and service providers may involve international data transfers. When this happens, we ensure appropriate safeguards are in place to protect your information according to international standards.
We work only with providers who demonstrate adequate data protection measures and, where required, implement additional contractual protections to ensure your information receives consistent protection regardless of where it's processed.
Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience and understand how our site is used. Most cookies we use are essential for basic website functionality, while others help us analyze site performance and customize your experience.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect some website functionality, but you'll still be able to access most of our content and contact us for services.
Changes to This Policy
We review and update this privacy policy regularly to ensure it remains current with our practices and applicable laws. When we make significant changes, we'll notify you through email or a prominent notice on our website.
Minor updates that don't materially affect your rights may be made without individual notification. We encourage you to review this policy periodically to stay informed about how we protect your information.
Questions About Your Privacy?
We're here to help with any privacy concerns or questions you may have.
Email us at [email protected]
Call us at +886229527922
Visit our office at No. 141號, Zhongshan St, Caotun Township, Nantou County, Taiwan 542